Terms and Conditions
1. RESERVATION PROCEDURES
All business between Konrad travel and its clients will take place via e-mail or by fax. Verbally booking will not be accepted. The Konrad travel final booking confirmation for your clients travel arrangements will be sent within 24 hours.
2. PAYMENT POLICY
The total of the booking must be paid 20 days prior client’s arrival. If payments are not received within the terms above mentioned, Konrad travel is entitled to cancel the booking. Under exceptional circumstances additional deposits may be required and they will be indicated at the time of the final confirmation by Konrad travel.
For last minute bookings, only full prepayment by credit card can be accepted. Konrad travel must receive copy of the bank transfer per each reservation.
Under exceptional circumstances additional deposits may be required and they will be indicated at the time of the final confirmation by Konrad Travel.
2.1. Payment by Credit Card
Payments by credit card must be accompanied by a signed authorization form, a copy of the credit card front/back and ID. A credit card commission of 3,5 will be added to the total amount of the booking.
2.2. Payment by Bank Transfer
Payments must be made by bank transfer to the following account (fax to a copy at the time of payment):
Banca Popolare di Novara ag. 1
Iban: IT63 D 05034 03201000000020550
Swift: BAPPIT21A61
Holder : KONRAD TRAVEL di VENTOSrl
=>PLEASE TAKE NOTE THAT BANK FEES ARE AT YOUR CHARGE
3. RATES
All rates are stated in Euro and inclusive of VAT. Rates are net.
4. CANCELLATION POLICY
4.1. Cancellation by the clients
• Cancellations must be made via e-mail the following conditions will apply:
• More than 7 days prior client’s arrival: Full refund
• 7 working days prior client’s arrival: 100% of the total amount
If additional penalties are applied, due to different suppliers policy, you will be informed via email. Any cancellation on event, theatre, concert, special interest, activity and attraction tickets/passes attracts a cancellation fee of 100%. When cancelling the booking you will be notified via email of the total cancellation fees. Once your holiday has commenced, no refund will be made.
4.2. Cancellation by Konrad travel.
As mentioned in the payment policy Konrad Travel is entitled to cancel the booking if payments are not received within the terms above-mentioned. Notice of cancellation will be made by e-mail.
5. CHANGES
5.1. Changes by clients
Any change is possible, without any penalty, within 07 days prior customer’s arrival.
5.2. Changes by suppliers
Konrad Travel. is not responsible for hotel overbooking and for any compensation it may be requested for the inconvenience of being relocated in another hotel.
6. UNUSED TOUR SERVICES & ACTIVITIES
Konrad Travel is not responsible for any unused portions of your trip or tour services and will not refund any money. Failure to redeem the tour components as per the pre-arranged times may result in the loss of that tour component and no money will be refunded.
Konrad Travel is not responsible for any services unused in case of flight delay or flight cancellation - in this case services will be invoiced as no show.
7. COMPLAINT POLICY
Konrad Travel must be informed in writing by clients about any complaints that may occur during their stay. If clients fail to inform Konrad Travel, Konrad Travel. is not responsible for the consequences of the complaints. Konrad Travel will only take into consideration complaints made no later than 4 days after the client’s departure. In the unlikely event of any legal dispute the competent court is deemed to be where the organization has its legal domicile, in this case in Rome.
8. RESPONSIBILITY
Konrad Travel is responsible to you in making arrangements for the tour services offered, including transportation, sightseeing and hotel accommodation. The carries, hotels, and other suppliers providing tour services are independent contractors and are not agents, employees, or servants of, or joint venture with the Company. Konrad Travel does not assume any liability whatsoever for damage, loss, injury, death, accident or delay to person or property due to an act of default by any hotel, carrier, restaurant, or other person rendering any of the services included in the tour or by force majeure. Konrad Travel reserves the right to make changes in the itinerary whenever the company deems it necessary for the comfort, convenience or safety of the participants and to cancel a tour at any time. No responsibility are assumed for any delay or damage due to illness, government restraints, labour disputes, machine breakdown, acts of terrorism, weather or any other causes beyond Konrad Travel’ s control.
In case of force majeure not attributable to Konrad Travel but by a third provider, if service confirmed will be cancelled for any causes beyond Konrad Travel's control ; Konrad Travel will try to offer the best alternative otherwise service will be refund.
